Customer Services – Kiddles

Exchange & Replacement Policy

Products can be exchanged within 7 to 15 days of purchase with original receipt and tags intact.
For online orders, if you need to exchange the size or article, please contact us at kiddlespk2@gmail.com or call our Customer Care Team at +92 322 2274682.

Customers must send the items for exchange within 7 to 15 days of receiving them.
No requests will be accepted after this period.

  • Shipping costs are non-refundable.

  • Customers will bear delivery charges for exchanging size or article.

  • Kiddles follows a No Refund Policy, but in case of a factory-defected or damaged item, we will replace it (must be reported within 7–15 days).

  • Once approved, you may select another item of equal value from the website.

  • Exchange is subject to stock and size availability.

Please send exchange parcels via courier to:

Kiddles Warehouse
Behind Masjid Ibrahim, Stahlco Road
Line No. 1, Plot No. 12
Asif Town, 21 KM Ferozepur Road,
Karachi, Pakistan
Contact: +92 322 2274682

Client satisfaction is our top priority. We strive to deliver you the best every time, and if any issue arises, we aim to resolve it as quickly as possible.

Shipping & Handling

All orders are delivered via our courier partners within 3 to 5 working days across Pakistan.
If your order is delayed beyond this time, please contact us at kiddlespk2@gmail.com.

Orders are processed and shipped Monday to Saturday, excluding public holidays.
During sales or busy seasons, delivery may take longer than usual.

Privacy Policy

Your privacy and data security are extremely important to us. Any information you provide on our website is kept safe and used strictly in accordance with our privacy policy.

Security

We ensure strict measures—physical, electronic, and administrative—to protect your information from unauthorized access or disclosure.
Your data is secure when you shop with Kiddles.

Ordering Online

You can shop on Kiddles without creating an account by using our guest checkout.
However, creating an account allows faster checkout, easy order tracking, and access to our latest sales and offers.

Sales Order Summary

An order confirmation email (Sales Order Summary) will be sent to you within 1 hour of placing your order.

If you don’t see it in your inbox, please check your spam/junk folder.
If still not found, contact our Customer Care at +92 322 2274682 to confirm your order.

Once the order is processed, no changes can be made.